![]() Far exceeding expectations, the Gladly team worked with front-line CX agents to admins and supervisors on how to optimize their use of Gladly. □ One of the biggest advantages of Godiva’s partnership with Gladly was the quality and availability of on-site platform training for contact center employees. Gladly Delivered Premium Training for Godiva Even if candidates have not handled the exact scenarios, seeing them work through potential solutions in real time will give you a good idea of how they’ll perform on the fly. Pro tip: When screening candidates, take them through a few tiers of customer issues, ranging from simple to complex. While cultivating personalized conversations can certainly be covered during training to some extent, those eager to go beyond training scripts are much more naturally inclined to help you reach your company’s revenue generation and long-term growth goals. Similar to acting as a brand ambassador, the ideal candidate will naturally think about fostering relationships. The candidates who show a conversational approach and react with empathy are the ones who are prepared to work toward goals of flawless customer service, radical personalization, and create loyalty-building touchpoint. Rather than asking them to recall times they solved issues in the past, take them through a real-life situation and see how they’d handle it in practice. The best tactic is to tap into their approach to service during this screening process. The traditional customer service interview process doesn’t always reveal which candidates are best suited for a customer service role. When searching for the next crop of champions for your ecommerce brand, it’s essential to screen candidates for the skills and potential that will make them an asset and potential future leaders in your company. Training doesn’t necessarily start when new agents are onboarded. Is your support team ready to level up from being reactive to proactive, and shift from being a cost center to a revenue generator? Here’s where to start. Businesses must train their support teams to cultivate unforgettable experiences which develop customer trust and build customer loyalty.īelow, Gladly shares three training tips that put teams on a pathway to providing flawless customer service. Of course, this process starts with interviewing and hiring the best candidates, but that’s not enough on its own. Not only do these individuals tackle customer queries on a daily basis, but they also act as valuable revenue drivers for businesses. High-growth ecommerce brands know how vital it is to find and acquire top talent, especially for shopper-facing support teams. File:Whip Sword, sword form Powered Icon.Ready to see what radically personal customer service looks like? Sign up for a free demo with Gladly today.3.0: Added the Legendary Affix "Run Speed on Crit".Base breach DPS increased from 139 ( 393) to 143 ( 388).However, it actually much more closely resembles a Partisan than a halberd.The Flawless is even referred to as the Perfect Halberd internally. This is ironic, considering it is a halberd, and not a spear. Of the three weapons, the icon used for Flawless resembled the model the most. Prior to v1.9, Flawless shared its in-game model with the War Spear, and the Impaler.Mixing these weapons can provide a pretty decent amount of critical damage depending on whether damage has been recently taken or not. Critical hit condition is almost opposite to Spite Sword. ![]() Cocoon FF and shields can also work for negating damage by parrying, but this has to be done manually.Skills such as Foresight or Ice Armor RotG can be used to negate damage and keep up the crit condition for Flawless.Damage negating items like shields or certain skills can prevent you from taking damage to allow longer uptime on Flawless’ crit condition."Increases your movement speed for 5 seconds after a critical hit.".Deals ~2.4x damage ( 278 base critical DPS) if you haven't been hit in the last 15 seconds. ![]()
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